Smart Assist is an automated customer service and sales tool for your business.
Smart Assist helps you handle customer inquiries via Facebook Messenger. It guarantees the fastest response time for best customer experience.
Smart Assist increases your sales conversion by conveniently directing your customers to your website or online store to make a purchase.
Features and Benefits
Smart Assist allows businesses to handle customer inquiries via Messenger automatically without the need of additional supervision. It helps your customers get the information they need such as product information, business location etc. in an instant.
Artificial Intelligence (A.I.)
Using artificial intelligence or A.I. feature, a predefined message is automatically sent to a customer if their previous message includes a specified keyword. For example, a predefined message that includes pricing information will be sent automatically if a customer previous message includes the keyword “pricing”.
Use it as a standalone Messenger support tool connect it on your existing website and provide real time support 24 hours a day, 7 days a week.
How It Works
1. Smart Assist send a customized welcome greeting to your customer. The customized welcome greeting includes interactive buttons. When a customer selects button, a corresponding message is automatically sent to them.
2. Smart Assist sends automated card messages to your customer. A card is a message that includes a text, images, interactive buttons, links, or quick reply buttons.
3. One of the best functionality of Smart Assist is A.I. (artificial intelligence). With Smart Assist’s A.I., a card reply is sent when a customer’s message includes a specified keyword. For example, a card reply that includes pricing information can be sent automatically if a customer message include “pricing” or “how much”.
4. Smart Assist easily directs your customers to your website or online store when your customer are ready to make a purchase.
How Does Smart Assist Compare