CASE STUDY
The Bellevue Resort
The Bellevue Resort is a multi-awarded luxury 5-star resort located in Panglao Island, Bohol.
The hotel experienced difficulty in providing fast response in Messenger and Instagram. And because their customer support was only available during local business hours, international customers coming from abroad (with different timezone) were getting delayed responses. This resulted in poor service which greatly affected sales.
Messenger Chatbot helped improve customer service and increase sales by providing 24/7 automated customer support.
Messenger Chatbot assisted in frequently asked questions, show customers available rooms, amenities, services and promotions offered by the hotel.
To maximize sales conversion, direct link to the hotel’s website where customers can book their stay.
CASE STUDY
Aces Solar
Aces Solar Corporation offers solar products and services to both residential and commercial clients.
Their challenge was responding to numerous inquiries on Facebook Messenger daily. Response time was poor on both business and off-business hours resulting in poor customer experience and missed sales opportunities.
Messenger Chatbot helped achieve fast response time and improved customer experience. All inquiries were answered even after business hours.
To capture more leads for the business, Messenger Chatbot directed customers to a web form. Link to website is also available to showcase products and services.
Messenger Chatbot helped the business increase its revenue by 800%.